Return & Refund Policy

Thank you for shopping at The Mezzanine.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 14 days of the original purchase of the product. Returns are subject to a 15% restocking fee. Special orders and used (swap shop) items are not returnable.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 14 days.

  • The product is in its original packaging.

  • The product isn't used or damaged

  • You've obtained a Return Merchandise Number (RMN) from us

  • The product(s) are not a special order

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

  • By phone number: 844-444-6399

  • By email:

Send the product with its original packing and the RMA number, to:

Derotic LLC, ATTN: The Mezz
3145 Gold Valley Drive, Suite 200
Rancho Cordova, CA 95742

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from The Mezzanine.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items cannot be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: 844-444-6399

  • By email: